Terms and Conditions - Krishna Village

Terms & Conditions Krishna Village Retreat

TERMS AND CONDITIONS

(1) For Retreat Guests (keep scrolling down for YTT stay and Course stay terms)

Stay Policy:

Krishna Village values its guests' comfort and convenience and aims to provide a pleasant stay experience. In line with this goal, we have established a cancellation policy that we believe will be fair to both parties. The policy aims to provide flexibility to guests while also ensuring that the hotel can maintain its operations and provide quality service.

Guests may cancel their reservation up to 1 week before their scheduled stay and will receive a full refund of their payment, minus a $50 administrative fee.

No refunds can be offered WITHIN one week of their scheduled stay. We do understand that sometimes things happen unexpectedly, and guests may need to change their plans. We, therefore, offer an option of a credit for a future stay if a guest cancels their reservation within one week of their scheduled stay. The credit will be equal to the amount paid for the canceled reservation, and is valid for 12 months from the stay.

In the event that a guest does not show up for their reservation and does not provide any prior notice, they will not be eligible for a refund or credit for a future stay.

To ensure a seamless cancellation process, any cancellations or modifications to the reservation must be made directly with Krishna Village through the appropriate channels, such as email or phone. We encourage guests to contact us promptly if they need to cancel or modify their reservation to avoid any misunderstandings.

Krishna Village reserves the right to modify or cancel the reservation in case of unforeseen circumstances, such as natural disasters or facility malfunctions. In such cases, Krishna Village will provide a full refund to the guest.

We hope that our cancellation policy provides clarity and peace of mind to our guests, and we are committed to working with them to ensure that their stay with us is as enjoyable and stress-free as possible.

Krishna Village reserves the right to refuse to enter into an accommodation agreement, including, but not limited to the following cases:

When the accommodation application violates the stipulations of these Terms and Conditions
When guestrooms are fully booked
When a potential guest is deemed likely to break the law, disrupt public order, or act contrary to public morals during their stay.
When the potential guest’s behaviour poses a significant nuisance to other guests.
When the potential guest has a contagious illness.
When the potential guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against Krishna Village or its employees, or is deemed to have engaged in any similar acts in the past.
When Krishna Village is unable to accommodate guests due to natural disaster, facility malfunction, or other inevitable circumstances.
When the potential guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
When the potential guest does not comply with these Terms and Conditions or with cancellation and payment policies when making a reservation.

Code of Conduct
Krishna Village retains the right to refuse any guests who do not comply with our healthy and wholesome atmosphere (see info pages: Bhakti Culture and Are you ready) and the values we uphold (see our Code of Conduct) or are disrespectful to members of staff or other guests. In case we need to ask you to leave because you don’t comply with the rules, you forfeit your payment.

ASSISTANCE ANIMAL/SERVICE DOG POLICY

This policy outlines the guidelines for the presence of assistance animals/service dogs and emotional support animals (ESAs) at Krishna Village Retreat Centre, ensuring compliance with the Disability Discrimination Act 1992 (DDA) and maintaining comfort for all guests.

Assistance Animals

Definition: Assistance animals/dogs are specially trained to perform tasks for individuals experiencing disabilities, including physical, sensory, or psychiatric differences or impairments.
Assistance animals/service dogs are permitted in all public areas of our retreat centre, in accordance with the DDA.
Requirements:
- Assistance dogs must be wearing their working vest, or an appropriate lead/harness in communal areas.
- Owners may be asked to provide documentation confirming that the dog is a assistance dog, and has been verified by an authority (ie. Council permits, training certifications, assistance animal permit, etc)

Emotional Support Animals (ESAs)

Definition: ESAs provide emotional support but are not trained to perform specific tasks related to a disability.
ESAs do not have the same access rights as service dogs under the DDA. Their presence is subject to our policies.
Requirements:
- ESAs must be on a leash or harness at all times in communal areas.
- Owners are responsible for cleaning up after their ESAs and disposing of waste in designated bins.
- Requests for ESA accommodation should be made in advance and will be reviewed on a case-by-case basis.

General Guidelines for All Animals

All animals must be under the control of their owner at all times.
A $100 BOND will be charged at the time of booking, to cover any excessive damage. This will be refunded as soon as housekeeping has verified the room status post-checkout.
Owners are responsible for cleaning up any mess caused by their animal. Any damage will incur a cleaning fee.

Booking and Notification for Animal Accommodation

Special Requirements

Guests with service dogs or ESAs are requested to contact our reception directly via phone or email to make their reservation, to ensure all parties are aware of the policies, and bond collection.
Online bookings are not available for these reservations, due to the special considerations necessary.
Guests are also requested to inform us of any specific needs related to their service dog or ESA when making their reservation. Confirmation of the booking will be provided once all necessary arrangements have been made.

Persons Experiencing Disabilities

Definition These policies and recommendations apply to individuals experiencing physical, sensory, or mental impairments who may require additional support or accommodation during their stay.

Safety and Support

We strongly recommend that persons experiencing disabilities, including mental health challenges, are accompanied by a carer or responsible relative during their stay.
The carer or responsible relative is necessary for assisting with the person’s personal needs, mobility, and any specific accommodations required.
The carer or responsible relative should be prepared to handle emergencies and provide immediate assistance if necessary, to ensure a safe and enjoyable experience for the individual.
Their presence is essential to ensure the person’s needs are managed effectively and appropriately, contributing to a safe environment for all.

Role of Carer/Relative

Support: The carer or responsible relative must provide necessary assistance to the individual during their stay.
Emergency Response: The carer or responsible relative should be equipped to handle emergencies and provide immediate support if needed.
Safety: Their presence ensures that the person’s needs are adequately managed, contributing to a safe environment for all.

Activity and Sound Levels

Krishna Village Retreat Centre is a dynamic environment with a variety of activities, including yoga classes, workshops, kirtan, and other events, which may involve loud sounds and stimulation.
We cannot guarantee a quiet environment at all times. Individuals who are sensitive to sound or stimulation should be aware that these conditions may be present during their stay.

By booking a stay with us, you acknowledge that you understand and accept these Terms and Conditions. This includes the responsibility to arrange for a carer or responsible relative if you are experiencing a disability and the agreement to comply with our Animal Policy during your stay.

Booking and Notification

Special Requirements

Persons experiencing disabilities, or mental health challenges, are recommended to contact our reception directly via phone or email to make their reservation.
Guests are requested to inform us of any specific needs when making their reservation, so necessary arrangements.

We strive to accommodate the needs of persons experiencing disabilities and their carers, to ensure a comfortable and supportive stay.

(2) For Yoga Teacher Training (keep scrolling down Course stay terms)

Payment Policy:
Yoga Teacher Training (YTT): A $600 deposit is payable upon application and fully refunded immediately if the applicant is not accepted into the course. If the student withdraws 45 days or more prior to course commencement the student will receive a full refund of all monies paid, minus a cancellation fee of $200. Full payment is due six weeks prior to course start date and participants agree to pay any outstanding balance no later than this date.

Refund Policy
Should an application to a course not be successful, the applicant will be notified within one to two weeks and the full deposit paid will be immediately refunded. If the balance of the fees is not received by the notified due date (six weeks prior to commencement date), a student's place may be offered to someone on the waiting list. The student will forfeit the deposit paid.

If a student withdraws or transfers from the YTT, the following refund policy applies:

If the student/guest withdraws 45 days or more prior to course commencement the student will receive a full refund of all monies paid, minus an administration fee of $200
If the student/guest withdraws 30-44 days prior to the course commencement the student will receive 75% of the full course fee, minus an administration fee of $200
If the student/guest withdraws 14-29 days prior to course commencement the student will receive 50% of the full course fee, minus an administration fee of $200
If the student/guest withdraws 1-13 days prior to course commencement or withdraws after the course commences, the full course fee or any monies paid, is non-refundable.

Transfer Policy
If circumstances arise that require a transfer from the course on which you have a confirmed booking or have already commenced, you will need to supply us with a request in writing.

If a wait listed participant can fill the place, then you may be able to transfer your course to another applicable course at a cost of $200. The transfer fee will be waived if full course fee payment is made at the time of transfer. This option is limited to one transfer only (after this, the regular refund policy applies) and depends upon a case by case assessment of your situation.
If there are no wait listed participants to fill the space, or you have already commenced the training, the regular refund policy applies. Individual circumstances will be considered on a case by case basis, for a maximum 50% discount on a similar training within 12 months of the withdrawal.

Waitlist Policy
If the course is full, we still accept bookings, and your deposit of $600 will hold a place on the waitlist.
If we are unable to confirm your place, you will have the choice to have your deposit fully refunded or transferred to another course.

Re-assessment Policy
If you are found not competent in the final assessment or are unable to attend the final assessment you can be reassessed at a $120 fee.

Certificate Re-Issue Fee
If you need another copy of your certificate, please email info@krishnavillage-retreat.com with your request and include your course and training dates. There is a $50 reprinting fee which includes postage. We are happy to email the certificate to you free of charge.
****
Code of Conduct
Krishna Village retains the right to refuse any guests who do not comply with our healthy and wholesome atmosphere (see info pages: Bhakti Culture and Are you ready) and the values we uphold (see our Code of Conduct) or are disrespectful to members of staff or other guests. In case we need to ask you to leave because you don’t comply with the rules, you forfeit your course payment.

Use of Written and Photographic Material
Any written material provided to Krishna Village in the form of homework, feedback forms or assignments may be used by Krishna Village for marketing purposes. Any photographs taken by Krishna Village of attendees on our teacher training, yoga classes or retreats may be used by Krishna Village for marketing purposes.
If you would prefer we do not use any of the above material written by you or containing your image it is your responsibility to advise Krishna Village of this in a written document.

Environmental Policy
At Krishna Village we are dedicated to reducing our carbon footprint on the earth. While our courses do require printed material we endeavor to reduce this printing where possible by providing web based documents and giving students the choice as to whether they would like to receive printed material (supplementary course handouts) when possible.

Homework is provided in a web based form and will not be printed out.
Thank you for helping us support the world in which we all live.

(3) For Courses and Trainings at Krishna Village

Payment Policy:
Courses: A $600 deposit is payable upon application and fully refunded immediately if the applicant is not accepted into the course. For all courses that are Lesser than $600 including accommodation, full payment is required up front 6 weeks prior to the course. If the student withdraws 45 days or more prior to course commencement the student will receive a full refund of all monies paid, minus a cancellation fee of $50. Full payment is due six weeks prior to course start date and participants agree to pay any outstanding balance no later than this date.

Refund Policy
Should an application to a course not be successful, the applicant will be notified within one to two weeks and the full deposit paid will be immediately refunded. If the balance of the fees is not received by the notified due date (six weeks prior to commencement date), a student's place may be offered to someone on the waiting list. The student will forfeit the deposit paid.

If a student withdraws or transfers from the course, the following refund policy applies:

If the student/guest withdraws 45 days or more prior to course commencement the student will receive a full refund of all monies paid, minus an administration fee of $50
If the student/guest withdraws 30-44 days prior to the course commencement the student will receive 75% of the full course fee, minus an administration fee of $50.
If the student/guest withdraws 14-29 days prior to course commencement the student will receive 50% of the full course fee, minus an administration fee of $50.
If the student/guest withdraws 1-13 days prior to course commencement or withdraws after the course commences, the full course fee or any monies paid, is non-refundable.

Transfer Policy

In the event that you require a transfer to another course within two week prior to the commencement of your scheduled course, a cancellation fee of $200 will be applicable.

However, should you provide notification of your transfer request at least two week prior to the course start date, we are pleased to waive the cancellation fee and facilitate the transfer to another course at no additional charge.

If you need another copy of your certificate, please email info@krishnavillage-retreat.com with your request and include your course and training dates. There is a $50 reprinting fee which includes postage. We are happy to email the soft-copy certificate to you free of charge.
****
Code of Conduct
Krishna Village retains the right to refuse any guests who do not comply with our healthy and wholesome atmosphere (see info pages: Bhakti Culture and Are you ready) and the values we uphold (see our Code of Conduct) or are disrespectful to members of staff or other guests. In case we need to ask you to leave because you don’t comply with the rules, you forfeit your course fee.